Jelive Privacy Policy — Our Commitment to Protecting Your Data

Jelive is an international-standard online betting and gaming platform. We believe every user's privacy is a fundamental right. This Privacy Policy ("Policy") applies to Jelive's website, mobile app, and all associated services.

In this policy, we detail:

• The types of personal information we collect.
• How and why that information is used.
• The circumstances under which information may be shared with third parties.
• How we protect your personal information.
• Your rights when it comes to controlling your personal data.

This policy has been prepared in compliance with applicable data protection laws in Bangladesh and international GDPR standards. You are strongly encouraged to read this Privacy Policy in full before creating an account with Jelive.

Jelive collects two types of information — data you provide directly, and data collected automatically as you use our services.

Jelive uses your information only for specific, legitimate purposes. Under no circumstances is your data sold to advertisers.

• Account Management: For registration, login, password reset, and account verification.
• Payment Processing: To process deposits and withdrawals and maintain transaction records.
• Customer Support: To resolve your questions and complaints quickly and effectively.
• Security & Fraud Prevention: To detect suspicious activity and keep your account secure.
• Legal Obligations: To meet the requirements of licensing authorities and regulatory bodies.
• Service Improvement: To analyze usage patterns and improve the quality of our platform.
• Personalised Experience: To recommend bonuses and games tailored to your preferences.
• Marketing Communications: To send you offers and promotions, only with your consent.

We will never use your information beyond its original purpose. If we intend to use it for any new purpose, we will notify you in advance and obtain your consent where required.

Jelive does not sell your personal data to third parties. However, limited information may be shared in certain specific circumstances.

• Payment Providers: Only minimal information is shared with mobile banking partners such as bKash, Nagad, and Rocket to process transactions.
• Technology Partners: Cloud hosting and security providers that operate the platform — all bound by strict confidentiality agreements.
• Legal Authorities: We may be required to disclose information to regulatory authorities under a court order or legal obligation.
• Anti-Money Laundering: Cooperation with relevant authorities to prevent financial fraud and money laundering.

Jelive's website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the quality of our service.

You can disable non-essential cookies at any time through your browser settings. Please note that doing so may limit certain features.

Jelive retains your data only for as long as necessary — no longer. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For as long as your account is active, and for up to 5 years after it is closed.
• Financial Transaction Records: A minimum of 5 years, in line with anti-money laundering legislation.
• KYC Documents: 5–7 years, as required by licensing obligations.
• Log Files & Device Information: Up to 12 months.
• Marketing Consent: Until consent is withdrawn.

Once the applicable retention period expires, data is permanently deleted or fully anonymised so that you can no longer be identified.

Jelive uses industry-leading technology and processes to keep your data secure. Our security framework operates across multiple layers of protection.

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted with 256-bit SSL.
• Database Encryption: All sensitive data we store is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): You can add an extra layer of security to your login.
• Firewall & DDoS Protection: Advanced server-level protection against attacks.
• Regular Security Audits: Third-party experts conduct regular vulnerability assessments.
• Staff Training: All staff who handle customer data undergo strict confidentiality training.

As a Jelive user, you have important rights over your own data. These rights are recognised under international privacy law.

To exercise any of these rights, privacy@jelive.betto email us. We will respond within 30 days.

Jelive's services are intended exclusively for users aged 18 and above. We do not knowingly collect or process the personal data of anyone under 18.

• Age verification is carried out at the time of registration.
• If there is any doubt, additional identity documents may be requested.
• If any minor's data is collected inadvertently, it is deleted immediately and the account is terminated.

Jelive may update this Privacy Policy as needed. You will be notified based on the nature and significance of the changes.

• Minor Updates: The date at the top of the page will be updated accordingly.
• Major Changes: A notice will be sent to your registered email address and a banner will be displayed on the platform.
• Material Changes: Active consent will be obtained for any new policy.

Continued use of Jelive after any changes constitutes acceptance of the updated Policy. If you do not agree with the new Policy, you have the right to close your account.

Reach out to us with any questions, complaints, or requests to exercise your rights regarding this privacy policy.

• Privacy-Related: privacy@jelive.bet
• Security-Related: security@jelive.bet
• General Support: support@jelive.bet
• Live Chat: 24/7 support available in Bangla.

We aim to respond to all privacy-related requests within 30 days. If a matter requires additional time, you will be notified in advance.